Complaints Procedure – Sig LetsWe are committed to delivering a high standard of service. If you are dissatisfied, please follow the procedure below.
Making a complaint,
You can contact us via:
Email: hello@siglets.co.uk
Phone: 07707 760077
Post: SigLets, 73 Broadway, Peterborough, PE1 1SY
Website contact form
Please include full details of your complaint.
2. Acknowledgement
We will acknowledge your complaint within 2 working days and confirm who is handling it.
3. Investigation
We will review all relevant information and keep you informed of progress.
4. Response
We will provide a written response outlining our findings and any actions.
5. Escalation
If you remain dissatisfied, you may escalate your complaint to:
Client Money Protection (CMP) scheme
Property Redress Scheme (PRS)
6. Record
All complaints are recorded and reviewed to improve our services.
7. Our commitment
We aim to handle all complaints fairly, promptly, and transparently.